Terms of Service
Effective September 1, 2026 · Last updated August 7, 2026
These Terms govern access to and use of the online math tutoring platform operated by ilmSpark (“ilmSpark,” “we,” “us,” or “our”) at ilmspark.com and related applications (the “Service”). By creating an account, starting a free trial, or using the Service, you agree to these Terms and our Privacy Policy. United States families are also covered by our COPPA Policy. ilmSpark serves families in Canada and the United States.
1. Eligibility and parental authority
The Service is intended for children in Grades 1–8 under the supervision of a parent or legal guardian. Every account must be opened and controlled by an adult who is at least 18 years old and capable of forming a binding contract.
The adult who creates the account is the contracting party. The child is an authorized user, not a party to these Terms. You represent that you are the child’s parent, legal guardian, or otherwise authorized to consent to the child’s use. You are responsible for all charges and activity under your account, including your child’s activity.
For a United States account, a child profile cannot be created until the applicable COPPA parental-verification process is completed.
2. Service
ilmSpark provides personalized math lessons, AI-assisted feedback on handwritten work, and progress tracking for Grades 1–8. The Service is supplementary and is not a substitute for classroom instruction, certified curriculum, or professional educational assessment. We do not guarantee any particular grade, academic outcome, or test result. AI evaluations may contain errors; parents should review progress and contact info@ilmspark.com with concerns.
3. Accounts
You must provide accurate, current, and complete information and keep it updated. You are responsible for account security and all activity under your account. Notify info@ilmspark.com promptly of unauthorized use.
Before adding a child’s profile or accessing child-related features, you must complete onboarding, confirm your country, provide a current contact email, and accept these Terms and the Privacy Policy. For United States accounts, you must also review the COPPA Policy and complete the qualifying card-verification transaction described there. No child profile may be created before successful verification.
4. Plans, billing, and renewal
Monthly and annual plans are priced by the number of children and billed in Canadian dollars. Current pricing is displayed on the pricing page and confirmed at checkout. Taxes are added where required and calculated at the rate applicable to each charge, including renewals.
Plan changes generally take effect at the next renewal, without an immediate charge or credit for the remaining period. If a requested change is unavailable, we will notify you before making any change and will not substitute another plan without your confirmation.
Paid subscriptions automatically renew until cancelled. If pricing changes, we will notify you before the next renewal. If you do not cancel before that renewal, the subscription renews at the new price. You authorize charges to the payment method on file and are responsible for keeping payment information current.
5. Promotional offers
Promotional rates are personal, non-transferable, and subject to the offer’s stated limits. A Founders Rate, if offered, applies while the subscription remains continuously active. It may be forfeited after cancellation, failed payment, suspension, or other lapse; resubscription is at then-current standard pricing. We may close offers to new signups without affecting already-enrolled families.
6. Free trial
New accounts may receive a seven-day free trial without a credit card. If you subscribe during the trial, paid service begins immediately. If the trial ends without a subscription, access may be restricted while the account and child profiles remain available subject to the Privacy Policy.
7. Cancellation, billing errors, refunds
You may cancel through the subscription-management page. Access continues through the paid period and no further renewal charge is made. We do not provide refunds or credits for partially used periods after voluntary cancellation, except where required by law or for a verified billing error.
A billing error includes an incorrect amount, a charge after a properly processed cancellation, or a duplicate charge caused by a processing mistake. Contact info@ilmspark.com; verified errors will be corrected promptly.
If a payment is disputed or reversed, we may suspend access while the dispute is resolved. We may reinstate a valid charge and access if the chargeback is resolved in ilmSpark’s favour.
8. Acceptable use
You may not access another family’s account or data; bypass access controls; copy, resell, sublicense, or commercially exploit the Service; reverse engineer or extract software or AI models; or transmit unlawful, harassing, or harmful content. We may suspend or terminate accounts for violations or credible security risks.
9. User content
“User Content” means images, answers, and other material submitted by or for a child. You retain ownership. You grant ilmSpark a limited, non-exclusive, worldwide license to process, reproduce, and use User Content solely to provide and operate the Service, including sending it to AI providers described in the Privacy Policy. This may include processing outside Canada. The license ends when the associated data is deleted under the Privacy Policy. We do not use User Content for advertising or public display without separate explicit parental consent.
10. Intellectual property
The Service, software, curriculum design, lesson content, name, and logo belong to ilmSpark or its licensors. While your subscription is active, we grant a personal, non-exclusive, non-transferable right to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works except as expressly permitted.
11. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, ilmSpark does not warrant uninterrupted or error-free operation or accurate AI evaluations. Marketing descriptions are not guarantees of availability, features, performance, or learning outcomes. Nothing excludes statutory rights that cannot lawfully be excluded.
12. Limitation of liability
To the fullest extent permitted by law, ilmSpark’s total liability arising from the Terms or Service will not exceed the amount you paid for the Service during the preceding 12 months. Nothing limits liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, or, where recognized by applicable law, gross negligence.
13. Indemnification
To the extent permitted by law, you agree to indemnify ilmSpark for claims, losses, and reasonable legal fees arising from User Content, your violation of acceptable-use rules or law, third-party rights violations, or your willful misconduct. You do not indemnify ilmSpark for its own negligence, willful misconduct, breach, service defect, data breach, or legal violation.
14. Suspension and termination
You may stop using the Service and cancel under Section 7. We may immediately suspend or restrict access where we reasonably suspect an acceptable-use violation or credible risk to users or the Service. We will provide notice promptly where reasonable and restore access when a concern is resolved.
For United States accounts, if verified parental consent is withdrawn or cannot be maintained, access to the affected child profile may be suspended until consent is restored or the account is closed. If we terminate for cause, prepaid unused fees are not refunded. If we discontinue the Service or terminate for convenience, we will provide a prorated refund for unused prepaid time.
15. Privacy
The Privacy Policy explains collection, use, disclosure, storage, AI processing, and deletion of parent and child information. The COPPA Policy provides the U.S. direct notice and parental-consent details. These policies are incorporated by reference; for data-handling matters, the Privacy Policy and COPPA Policy control.
16. Notices
Keep your account email current. Notices sent to the email on file are deemed received when sent. ilmSpark may contact you about operational, billing, safety, and privacy matters.
17. Support and complaints
Contact info@ilmspark.com for account, billing, evaluation, or privacy concerns. We aim to acknowledge inquiries within five business days.
18. Changes
We may update these Terms. We will notify you by email before a material change takes effect. If you disagree, you may cancel before the effective date. Continued use after notice constitutes acceptance to the extent permitted by law.
19. Disputes
Contact info@ilmspark.com first so we can attempt informal resolution. Nothing requires arbitration or limits rights under applicable consumer-protection law, including rights to participate in a class proceeding where protected by law.
20. Governing law and venue
If you are outside Ontario, nothing removes mandatory consumer protections of your jurisdiction. Subject to those protections, Ontario law and applicable Canadian federal law govern, and disputes are subject to the courts of Ontario. Either party may seek urgent equitable relief in a court with jurisdiction to protect intellectual property or prevent irreparable harm.
21. General
These Terms and the Privacy Policy constitute the agreement regarding the Service. If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. Notices to ilmSpark should be sent to info@ilmspark.com.
22. Contact
ilmSpark · Ontario, Canada · info@ilmspark.com